“Zoho CRM plays a crucial role within our organization, serving as a collaborative storage solution that allows us to store images, files, and notes for all recipients."

Free 3D Hands. A charity based in Australia who designs and manufactures 3D printed assistive devices. Free 3D Hands don’t charge their recipients a cent, not even for postage. They share their designs open source, so more people around the world can access quality assistive technology.

Due to growing demand for their assistive technology they required a better way to manage and share project data and recipient communication.

• Disparate storage for documents and images
• Lack of visibility across project processes
• No centralised database of recipient notes and files
• Seeking a low cost solution

Ardento was able to successfully deploy and implement various applications within the Zoho One platform, including Zoho CRM, Zoho Forms and Zoho WorkDrive

The key areas of focus for the Zoho One implementation were - 

• Record and recipient management through Zoho CRM
• Recipient online data collection via Zoho Forms
• Document storage via CRM and WorkDrive
• Workflow notifications and automations

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Since the adoption of Zoho the Free 3D Hands team can easily access important documents and notes about each recipient and can stay across project delivery at all times.

• Enables every team member to stay informed about project progress through the utilisation of stages
• Tracking of critical notes, images and files
• Enhanced recipient communication
• Complimentary Zoho licensing

Ardento is proud to support Free 3D Hands with complimentary Zoho licensing and support services.

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